AntCRM - Add time display mechanism setting for Omni session

Add setting time display mechanism for Omni session. The setting has two values, Active and Inactive, respectively:

Active: The displayed time for the session is the time the last message was recorded by the system

Inactive: The displayed time in the session is the time the agent last operated (most recently) for the session

Step 1: Enter Setting -> Omni -> Other settings

Step 2: Choose

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Published date: 14/05/2024 11:46AM
Last updated: 14/05/2024 11:46AM (thuan.tran@antbuddy.com - thuan.tran@antbuddy.com)
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Author:thuan.tran@antbuddy.com (thuan.tran@antbuddy.com)