AntCRM - Set up auto-reply and send messages on Omni Facebook

This feature allows users to set up auto-reply to comments on the fanpage, allowing automatic messages to be sent according to pre-made templates.

To set up the feature, users follow these steps:

Step 1: Enter Setting -> Omni -> Facebook integrations

Step 2: Choose the fanpage you want to setup -> Setting

Step 3: Enter Interactions and turn on the feature Reply to comments with comment

After turning on the feature, 2 types of configurations will appear:

• Configuring replying to comments with comments: Bot responds to comments when customers comment on the fanpage

• Configuring replying to comments by text message: Bot automatically messages customers when they comment on the fanpage

1. Configure replying to comments with comments: There are 2 configuration options

       1.1. All posts: Here we have 2 ways to set up comments to respond to customer comments

         1.1.1: Any content: When customers enter any content, the system automatically responds to the customer's comment

            1.1.2: Content containing keywords: When customers comment on content containing established keywords, the system automatically replies to the customer's comment.

At this time, users can choose additional settings for keywords by pressing the Settings button, there will be 3 settings for keywords displayed.

You can choose different modes for comment keywords including:

+Accuracy [a b c]: customers need to type 100% of the installed keywords correctly. The bot will record and respond according to the installed content. This mode does not distinguish between uppercase and lowercase letters, whether accented or undiagnosed.

+ Phrase (contains [a b c]): the customer types content containing the installed keyword, the bot will recognize it as a keyword and respond according to the installed content. This mode does not distinguish between uppercase and lowercase letters, accented or unaccented.

+ Wide (contains [a] or [b] or [c]): the customer types content containing one of the elements of the keyword, the bot will recognize it as a keyword and respond according to the installed content. This mode does not distinguish between uppercase and lowercase letters, accented or unaccented.

For example:

Installation keyword: inbox me

> Exact mode: inbox me

> Phrase mode: please inbox me (contains my inbox)

> Wide mode: please check your inbox (contains inbox)

       1.2. According to each post: Apply to each post as a different comment response

Step 1: Enter Omni -> Facebook

Step 2: Go to filter to filter Post

Step 3: Click on the article that needs to be set up

Step 4:Press

Step 5: At this time, the interface will appear popup with settings similar to the configuration for all articles

2. Configure replying to comments by text message: There are 2 configuration options

        2.1 All posts: Here we have 2 ways to set up replying to comments by message 

           2.1.1: Any content: When a customer enters any content, the system automatically responds to the customer's comment with the message set up.

       2.1.2:  Content containing keywords: When customers comment on content containing established keywords, the system automatically replies to the customer's comment.

Set up settings for keywords similar to replying to comments with comments

     2.2. For each post: Apply a different message template for each post

Step 1: Enter Omni -> Facebook

Ste 2: Go to filter to filter Post

Step 3: Click on the article that needs to be set up

Step 4: Press

Step 5: At this time, the interface will appear popup with settings similar to the configuration for all posts