AntCRM - General setup instructions for Omni

1. Configure the session closing time 

Step 1: Enter Settings

Step 2:  Choose Omni

Step 3: Choose Other settings

Step 4:  Enter The desired session closing time after (minute): After the set amount of time, the session is automatically closed

Step 5: Enable

2. Configure the waiting time to change the person in charge when the session has not been answered: After the set time, if the assigned agent does not respond, the session is automatically assigned to another agent according to the assignment rules.

Step 1: Enter Settings

Step 2:  Choose Omni

Step 3: Choose Other settings

Step 4:  Enter the desired maximum waiting time of the session (minute)

Step 5: Enable

3. Set up the display of the number of Short and Full messages

Step 1: Enter Settings

Step 2:  Choose Omni

Step 3: Choose Other settings

Step 4: Choose the display   or 


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Published date: 22/12/2023 5:07PM
Last updated: 22/12/2023 5:07PM (thuan.tran@antbuddy.com - thuan.tran@antbuddy.com)
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Author:thuan.tran@antbuddy.com (thuan.tran@antbuddy.com)
Category:AntCRM - Omnichannel customer care